Monday, 01 August 2022 22:27

Hospo leaders of the future

Hospitality New Zealand has announced a programme which engages workers early, provides access to career pathways and develops leaders of the future.


The Emerging Leaders Programme develops the hospitality and accommodation workforce using a unique approach of engaging workers as soon as they enter the industry, and provides them with ready access to skills development and career pathways and progression.


The objective is to provide current and future supervisors and managers with insights, information, and ideas on how to develop their leadership skills. The courses will be delivered online to support accessibility with immediate in job application, providing a programme that is regionally inclusive and relevant.


Hospitality NZ has partnered with world-renowned hospitality expert Shane Green to bring the programme to the industry. Shane is a business leader who consults global Fortune 500 leaders on customer experience and organisational culture. He uses his kiwi upbringing, working with The Ritz-Carlton Hotel Company, consulting for Las Vegas hotels, and his experience across multiple industries to transform employee and manager mindsets and behaviours to improve customer experience, employee engagement, and organisational performance.


Hospitality NZ Chief Executive Julie White says the industry needs people who are prepared for the future, valued for their skills, confident, engaged in their work, and invested in remaining in the industry.

“Our industry is renowned for training people on the job, and operators do a great job of that with the support of our online courses, and this takes it a step further. Shane brings a vast amount of insight and expertise back to New Zealand after working and consulting around the world over the past twenty years for some of the most recognized hospitality brands. His energy, expertise, and leadership is why we are so excited for this partnership.”

“With huge skills shortages across the industry, and with limits on skilled immigrants, we need to increase the skills of those who want to make a career in this great industry, and the Emerging Leaders Programme is aimed at doing that.

“The one-to-many format allows whole teams to upskill together and will embed a culture of development and excellence. “It’s an exciting programme that I believe will go a long way to making our industry more resilient. “It’s an investment in the future of hospitality’s people”